Refund policy
At DAZ Dermocosmetics Beauty, customer satisfaction is our top priority.
We stand behind the quality of our products and want you to feel confident in every purchase.
Returns & Refunds Eligibility:
Due to the sensitive nature of skincare products and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.
However, we will offer a refund or replacement in the following cases:
• You received the wrong product
• The product arrived damaged or defective
• You experienced a documented allergic reaction (subject to review)
Time Frame:
Claims must be made within 7 days of receiving your order.
Please contact our customer care team with your order number, photos of the issue, and a brief description.
How to Request a Refund or Replacement:
1. Email us at [your support email] or WhatsApp our customer service team.
2. Include:
• Order number
• Photo evidence (if applicable)
• Description of the issue
3. Our team will respond within 1–2 business days to guide you through the process.
Important Notes:
• Products must be unused and in original packaging to be eligible for return (except in case of damage or allergy)
• Refunds will be processed to the original payment method within 5–10 working days after approval